Sep 22, 2019
Podcast Interview (Youtube): https://youtu.be/4tdJwBMh3ow
Tracy Maleeff (pronounced like
may-leaf) - https://twitter.com/InfoSecSherpa
https://medium.com/@InfoSecSherpa
https://nuzzel.com/InfoSecSherpa
Python secure coding class - November 2nd / 5 Saturdays @nxvl Teaching
https://www.eventbrite.com/e/secure-python-coding-with-nicolas-valcarcel-registration-72804597511
Derbycon Talk: https://www.youtube.com/watch?v=KILlp4KMIPA
Plugs:
Nuzzel newsletter: https://nuzzel.com/infosecsherpa
OSINT-y Goodness blog: https://medium.com/@infosecsherpa
Tomato pie:
https://www.eater.com/2016/8/19/12525602/tomato-pie-philadelphia-new-jersey
Infosec is a service industry job (gasp!)
Customer service is an attitude, not department
Reference
Interview:
https://en.wikipedia.org/wiki/Reference_interview
Approachability
Does your org make it easy to contact you?
What is your tone of
writing?
What does your outgoing communication look
like?
Reign in your attitude, language, etc…
“I am using an online translator” (great idea!)
What is your department’s reputation?
Create an assessment of your department…
“I didn’t know there was humans in security?” --
Interest
Be interested in solving the problem.
Make interaction a ‘safe space’
No judging, mocking
LOL, “EE Cummings”
https://poets.org/poem/amores-i
Listening
Pay attention to what the end user doesn’t say.
Don’t interrupt the end user
Interviewing
Repeat back what the user said or asked
Tone: Ask clarification questions, not accusatory questions
Searching
Did security fail the user?
Answering
Teachable moments
Building trust/relationship equity
“While you’re on the phone…”
“Thank you for your time”
Follow-Up
Think of ways to create a culture of security
Create canned emails
Random acts of kindness
cyberCupcakes!!!! Or potentially small value gift cards(?)
Kindness as currency
Christmas cookies
Spreading goodwill
building relationship equity
Reciprocity
Lunch and learns
People can’t be educated into vaccinations, but behaviorial nudges help
“Telling people facts won’t change behavior”
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